Refund policy

All Online Sales Are Final

All purchases made through the Redmonds online store are final sale.
We do not offer returns, exchanges, or refunds for change of mind on online purchases.

This includes (but is not limited to):

  • Incorrect size, colour, or style selected

  • Change of mind after purchase

  • Items not meeting personal expectations

We encourage customers to contact our team or visit us in-store prior to purchasing if they would like additional advice, measurements, fabric samples, or product guidance.

Faulty or Incorrect Items

If an item arrives faulty, damaged, or significantly not as described, please contact us within 7 days of receiving your order at:

📧 shop@redmonds.co.nz
📞 03 308 5269

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Where a product is faulty, your rights are protected under the Consumer Guarantees Act 1993. In these cases, we will work with you to provide an appropriate remedy, which may include repair, replacement, or refund, depending on the circumstances.

Shipping Damage

Any damage caused during transit must be reported within 48 hours of delivery so we can lodge a claim with the courier.

In-Store Purchases

This policy applies only to online purchases.
In-store returns and exchanges may be assessed separately and are subject to in-store policies.